Privacy & Policy

1. Introduction

At Key Diagnostic Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing our website or using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect different types of personal and non-personal information, including:

  • Personal Information: Name, phone number, email address, home address, and vehicle details.
  • Payment Information: If you make a purchase, we may collect payment details (processed securely through third-party payment providers).
  • Technical Information: IP address, browser type, device information, and website usage data collected via cookies.
  • Communication Data: Any messages, emails, or customer service inquiries you send us.

3. How We Use Your Information

We use the collected data for the following purposes:

  • To provide and improve our car key replacement and programming services.
  • To process orders, payments, and service bookings.
  • To respond to customer inquiries and provide support.
  • To enhance website functionality and improve user experience.
  • To send updates, promotional offers, and service notifications (only if you opt-in).
  • To comply with legal obligations and prevent fraudulent activities.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share data in the following cases:

  • Service Providers: We may share data with trusted third-party service providers (such as payment processors) to complete transactions.
  • Legal Requirements: If required by law, we may disclose personal data to comply with legal obligations or protect our rights.
  • Business Transfers: In case of a business merger, sale, or acquisition, customer data may be transferred as part of the business assets.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and track website traffic. You can choose to disable cookies in your browser settings, but doing so may limit certain website functionalities. The types of cookies we use include:

  • Essential Cookies: Required for website functionality.
  • Analytical Cookies: Help us analyze website usage and improve services.
  • Marketing Cookies: Used for personalized promotions and advertisements.

6. Data Security

We take data security seriously and implement measures to protect your information, including:

  • Secure servers and encryption protocols to prevent unauthorized access.
  • Regular monitoring and updates to safeguard against cyber threats.
  • Limited access to personal data, ensuring only authorized personnel can view sensitive information.

7. Your Rights and Choices

You have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Correct Your Data: Update or correct any inaccurate or incomplete information.
  • Delete Your Data: Request the removal of your personal data, subject to legal and operational requirements.
  • Withdraw Consent: Opt out of receiving marketing emails or promotional messages at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

10. Changes to This Privacy Policy

Key Diagnostic Ltd reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page, and significant updates may be communicated through email or website notifications. We encourage users to review this policy periodically.